Frequently Asked Questions

House cleaning in the UK typically costs between £12-£20 per hour, depending on your location and the type of cleaning required. London and the South East tend to be at the higher end (£15-£20/hour), while other regions like the North of England, Scotland, and Wales are often £12-£16/hour. Deep cleaning and specialist services may cost more. At Clensr, you can get an instant quote based on your specific requirements.

End of tenancy cleaning in the UK typically costs between £150-£400 for a standard property, depending on size and condition. A one-bedroom flat usually costs £150-£200, a two-bedroom property £200-£280, and a three-bedroom house £280-£400. Prices vary by location, with London generally being 20-30% higher. Many landlords and letting agents require professional end of tenancy cleaning to return your deposit.

This depends on your agreement with the cleaner. Many professional cleaners bring their own supplies and equipment, while some prefer to use products already in your home. At Clensr, you can specify your preference when booking. Using your own products can sometimes reduce the hourly rate, and is useful if you have allergies or prefer eco-friendly products.

Reputable cleaning services like Clensr are transparent about pricing. However, common additional charges to ask about include: parking fees (especially in city centres), congestion zone charges in London, charges for heavily soiled properties, and fees for specialist equipment like carpet cleaners. Always ask for a full quote before booking.

Booking a cleaner through Clensr is simple: 1) Enter your postcode to find available cleaners in your area, 2) Select the type of cleaning you need (regular, deep clean, end of tenancy, etc.), 3) Choose your preferred date and time, 4) Review cleaner profiles and customer ratings, 5) Book and pay securely online. You can book cleaners in London, Manchester, Birmingham, Edinburgh, Glasgow, and 40+ other UK cities.

For regular cleaning services, booking 2-3 days in advance is usually sufficient. For end of tenancy cleaning or deep cleaning, we recommend booking 1-2 weeks ahead, especially during busy periods (end of month, summer). Same-day or next-day bookings are sometimes available depending on cleaner availability in your area.

Yes, you can reschedule or cancel through your Clensr account. Most cleaners offer free cancellation or rescheduling with 24-48 hours notice. Cancellations with less notice may incur a fee (typically 50% of the booking cost) to compensate the cleaner for their time. We recommend checking the specific cancellation policy when booking.

You do not need to be home during the cleaning. Many customers provide key access or use a key safe. However, since Clensr does not vet cleaners, we recommend being present for at least the first clean until you feel comfortable with your cleaner. You can review cleaner profiles and customer ratings to help make your decision. You can also arrange key handover directly with your cleaner.

A standard regular house clean typically includes: dusting surfaces, wiping down kitchen worktops and appliances, cleaning bathrooms (toilet, sink, bath/shower), vacuuming and mopping floors, tidying and organising, and emptying bins. Some services also include making beds and light laundry. You can customise what's included based on your priorities.

A deep clean is more thorough than regular cleaning and includes: cleaning inside ovens, fridges, and kitchen appliances, washing windows (interior), cleaning behind furniture and appliances, descaling bathroom fixtures, cleaning light fittings and skirting boards, washing walls and doors, and detailed cleaning of all rooms. Deep cleans are recommended every 3-6 months or before special events.

End of tenancy cleaning (also called move-out cleaning) is a comprehensive clean when you leave a rented property. It includes everything in a deep clean plus: carpet cleaning, oven cleaning, cleaning inside all cupboards and wardrobes, removing limescale, and ensuring the property meets inventory standards. Many letting agents require proof of professional end of tenancy cleaning to return your deposit.

Interior window cleaning is often included in deep cleans. Regular cleaning may include wiping window sills but not the glass itself. External window cleaning is usually a separate specialist service. When booking, you can request interior window cleaning as an add-on if it's important to you.

Yes, many cleaners offer laundry and ironing as part of their service or as an add-on. This typically includes loading/unloading the washing machine, hanging or tumble drying clothes, folding, and ironing. Specify your laundry requirements when booking to ensure your cleaner can accommodate this.

No. Clensr is a marketplace platform that connects customers with self-employed cleaners. We do NOT vet, verify, conduct background checks, or perform DBS checks on cleaners. Cleaners on the platform are independent contractors who set their own rates and manage their own businesses. As stated in our Terms of Service, you engage cleaners entirely at your own risk, and it is your responsibility to satisfy yourself as to the suitability and trustworthiness of any cleaner before allowing them access to your property.

Cleaners using Clensr are required by our Terms of Service to maintain their own Personal Liability Insurance (minimum £1,000,000 coverage). However, Clensr does not verify or validate cleaner insurance. If something is damaged during a clean, you should: 1) Report it to the cleaner directly and through the platform within 24 hours, 2) Work with the cleaner and their insurance provider to resolve the issue. We recommend asking cleaners for proof of insurance before your first booking.

Clensr provides a platform for finding cleaners, but we do not vet or verify cleaners. We recommend: reviewing the cleaner's profile and customer ratings on the platform, asking the cleaner for references or proof of insurance, being present for the first clean until you feel comfortable, securing valuables before any cleaning appointment, and trusting your own judgement. Customer reviews on the platform are genuine and can help inform your decision, but ultimately the choice to engage a cleaner is yours.

Clensr accepts all major debit and credit cards (Visa, Mastercard, American Express). Payment is taken securely when you book. For regular cleaning, you can save your card for automatic payments. We hold payment until the clean is completed, then release it to the cleaner.

No, all payments go through the Clensr platform. This protects both you and the cleaner: you're guaranteed service before payment is released, and cleaners are guaranteed payment for completed work. It also provides a clear record of all transactions for both parties.

If you're not satisfied with the cleaning, contact us within 24 hours. Options include: the cleaner returning to address any issues at no extra cost, a partial refund for areas not cleaned to standard, or a full refund in cases of significant service failure. We review each case fairly and aim to resolve issues quickly.

To become a Clensr cleaner: 1) Sign up on our website and complete your profile, 2) Provide your details and set up your cleaner profile, 3) Obtain Personal Liability Insurance (minimum £1,000,000 coverage as required by our Terms of Service), 4) Set your availability and service areas, 5) Start browsing and claiming available jobs. You operate as a self-employed independent contractor and keep 85% of each booking (Clensr retains 15% as a platform fee). As you are self-employed, you are responsible for registering with HMRC, filing your own tax returns, and paying any National Insurance contributions due.

Earnings vary based on location, services offered, and hours worked. Cleaners typically earn £12-£20 per hour, keeping up to 85% of the booking fee. Full-time cleaners in busy areas can earn £25,000-£40,000+ per year. You set your own rates and availability, giving you control over your income.

While professional experience is preferred, it's not always required. We look for: attention to detail, reliability and punctuality, good communication skills, and a genuine passion for cleaning. If you're new to professional cleaning, we recommend starting with regular house cleaning before offering specialist services like end of tenancy cleaning.